The People Behind the Product
With Broker's Ally, customer service isn't just the software's built-in ease of use
or the comprehensive Help System. It really begins with people... a full staff of
sales and support people, backed by a corporate programming and administrative staff.
You're not just buying a software program; you're buying the support of our entire
company! Call 484-875-1705 or e-mail
fax to 484-875-1704,
Software Support Policy
Scherrer Resources, Inc. is committed to providing timely and effective support for
its clients. This is accomplished by the assignment of experienced software product
representatives and customer support technicians. Product telephone support is
available from your sales representative and the help desk by telephone from
9:00 AM to 6:00 PM Eastern Standard time Monday through Friday except for national
holidays. Telephone support is FREE for the first 30 days after purchase at
484-875-1705 and is available for a fee thereafter on a toll free 800 number.
Tier 1 Support - The Platinum Service Pack: This premium service includes two
free shipments per year of our then current version, plus Ally Newsletter, 800 phone
line access and priority 24 hour fax back service. The annual cost of support through
this Platinum Service is $305 for the Standard level, $355 for Gold level, $405 for
the Portfolio level, plus $295 per each network user. Perfect for the heavy-duty user.
Tier 2 Support - The Support Plus Pack: The annual cost of technical support
through this Support Plus Pack is $150 for the Standard level, $200 for Gold level,
$250 for the Portfolio level, $295 for Network level, and $350 for the Network
Portfolio level. Subscribe to this if you want to power up your computer usage.
All levels include the Ally Newsletter. FREE Fax support is always available
with 48 hour turn-around at 484-875-1704.
Our Corporate Team is Ready to Support You!
Scherrer Resources, Inc. is a Pennsylvania corporation
and our team is led by CEO founder Jim Scherrer, and includes application software
developers, web masters, help desk technicians, analysts, and account representatives
assigned to each of our licensees. Help Desk Technician can be reached at
484-875-1705, or fax us at 484-875-1704, or contact